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Who’s Listening When You Call a Crisis Hotline?

Posted on April 1, 2022April 13, 2022 By ctadmin

Earlier this year, an operator at Trans Lifeline picked up the phone. On the line was a caller who needed support following a traumatic experience they had had after calling another hotline for LGBTQ youth. The caller shared with the operator that at some point during their other call, they got disconnected due to cell…

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Guidelines for Behavioral Health Crisis Care

Posted on February 24, 2020April 13, 2022 By ctadmin
Guidelines for Behavioral Health Crisis Care

The National Guidelines for Crisis Care – A Best Practice Toolkit advances national guidelines in crisis care within a toolkit that supports program design, development, implementation and continuous quality improvement efforts. It is intended to help mental health authorities, agency administrators, service providers, state and local leaders think through and develop the structure of crisis…

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